Return Policy

SHINE RETURN POLICY

Returns & Order Issues
We take a lot of care in packing and sending your Shine. Due to food safety standards, beverage products are generally not eligible for return once delivered. If something isn’t right with your order, we’ll absolutely work with you to make it right.

Change of mind
We’re unable to offer returns, exchanges or refunds for:

Change of mind
Flavour preference
ncorrect selection made at checkout

If your order has not yet been dispatched, please contact us as soon as possible and we’ll do our best to cancel it. Once dispatched, orders cannot be cancelled.

Damaged, missing or incorrect items
If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of delivery so we can resolve it quickly.

Email hq@shinedrink.com (mailto:hq@shinedrink.com) with:

Order number
Name on order
Delivery address
Photos of the issue (including outer carton and product)

We will assess and organise a replacement, credit or refund where appropriate.

Faulty or off-quality product
If you believe a product is faulty, contaminated or not of acceptable quality (not simply taste preference), please contact us with details and photos. We take product quality seriously and will investigate all reports in line with our quality assurance processes and Australian Consumer Law.

Do I need to return the product?
Usually no. For food safety reasons, beverage products generally do not need to be returned. If a return is required in rare cases, we will provide instructions.
If a return is requested, products must:

Be unopened
Be in original condition
Be stored appropriately prior to return

Refunds
If a refund is approved, it will be issued to the original payment method. Please allow **3–10 business days** for funds to appear, depending on your bank or payment provider. Shipping costs are non-refundable unless required under Australian Consumer Law.

Delivery responsibility
We are responsible for your order until it is marked delivered by the carrier. Once delivery is confirmed to the address provided at checkout, Shine is not liable for:

Incorrect address provided by the customer
Unattended deliveries
Theft after delivery
Delivery instructions requesting safe-drop

Please ensure shipping details are correct and delivery locations are secure.

Australian Consumer Law
Nothing in this policy excludes, limits or replaces your rights under the Australian Consumer Law (ACL).

How to contact us
Email hq@shinedrink.com (mailto:hq@shinedrink.com) with your order number and any relevant photos so we can help as quickly as possible, or fill out the form below.